Privacy Policy
How we collect, use, and protect your information — written in plain language.
Who We Are
Paw N Hoof is an Egyptian brand of premium natural care products for horses and dogs. This privacy policy applies to the website pawnhoof.com and all related services.
- Brand: Paw N Hoof (Brand Registration #612801)
- Registered company: Equimap Egypt for Trading and Export
- Commercial Registration: #292061
- Tax Number: 774076704
- Contact: hello@pawnhoof.com
1. Information We Collect
When you visit the site, place an order, or contact us, we may collect:
- Contact details — name, email, phone number, shipping and billing address.
- Order information — products purchased, payment confirmation, delivery instructions.
- Device and usage data — IP address, browser type, pages visited, referring site, time on page. Collected through cookies and analytics tools.
- Communications — messages you send through email, WhatsApp, or contact forms.
We do not store full credit card numbers. Payments are processed by trusted third-party gateways that meet PCI DSS standards.
2. How We Use Your Information
- Process and deliver your orders
- Send order confirmations, shipping updates, and customer service messages
- Respond to your questions and requests
- Improve our products, website, and customer experience
- Send marketing messages — only when you have opted in, and you can opt out at any time
- Prevent fraud and meet legal obligations
3. Cookies & Tracking
We use cookies to keep the site working, remember your preferences, and understand how visitors use our pages. Cookies fall into three groups:
- Essential — required for cart, checkout, and login to function.
- Analytics — help us see which pages are useful and which need improvement.
- Marketing — let us show relevant ads on platforms like Meta and Google.
You can disable cookies in your browser settings. Some parts of the site may not work correctly without essential cookies.
4. Sharing Your Information
We share information only with parties that help us run the business:
- Shopify — our e-commerce platform that powers the storefront and stores order data.
- Payment processors — to handle transactions securely.
- Shipping partners — to deliver your orders.
- Analytics & marketing tools — such as Google Analytics and Meta Pixel, used in aggregated form.
- Legal authorities — when required by Egyptian law.
We never sell your personal information to anyone.
5. Data Retention
We keep order and customer records for as long as needed to provide service, fulfil warranty or return requests, and meet tax and accounting obligations under Egyptian law. Marketing data is retained until you unsubscribe.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your data, subject to legal retention requirements
- Unsubscribe from marketing communications at any time
To make a request, email hello@pawnhoof.com. We respond within 30 days.
7. Security
We protect your information with secure servers, SSL encryption, and access controls. No system is perfectly secure, but we follow industry standards and review our practices regularly.
8. Children
Our products and services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal data, contact us and we will delete it.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Significant changes will be highlighted on this page.
Rooted in nature. Refined by care.
Questions about how we handle your data? We are happy to help.
Contact our team