Shipping & Returns
Clear, straightforward policies — because caring for your animals should be simple.
Shipping
Dispatch Time
1–2 business days
Orders placed before 2 PM are typically dispatched the same business day.
Delivery Time
3–5 business days
Standard delivery across all Egyptian governorates. Timing may vary during peak periods.
Coverage
All of Egypt
We deliver to all governorates for a flat 85 EGP, free on orders over 1,000 EGP. We ship within Egypt only for now.
Returns
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- In the same condition as received — unused and unopened
- In its original packaging with all tags intact
- Accompanied by your receipt or proof of purchase
- Requested within 24 hours of receiving the order
For hygiene and safety reasons, opened or used animal care products cannot be returned. If your product arrived damaged or incorrect, please contact us immediately with photos and we will resolve it promptly.
How to Return
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1
Contact us within 24 hours
Email us athello@pawnhoof.comor message us on WhatsApp with your order number and photos of the item.
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2
Receive return approval
Our team will review your request and confirm eligibility. Unapproved returns sent without confirmation cannot be processed.
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3
Return the item
Ship the item back in its original condition. Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.
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4
Receive your refund or exchange
Once received and inspected, we will process your refund or replacement within 5–7 business days.
Common Questions
Do you offer free shipping?
Yes. Shipping is free on orders over 1,000 EGP. Below that it is a flat 85 EGP to any governorate in Egypt.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number by email or WhatsApp. You can also track your order through your account or our order tracking page.
What if my order arrives damaged?
Contact us within 24 hours of receiving your order with photos of the damage. We will arrange a replacement or refund at no cost to you — no questions asked.
Can I cancel or modify my order?
Please contact us as soon as possible athello@pawnhoof.com. We can modify or cancel orders that have not yet been dispatched. Once an order is with the courier, it cannot be recalled.
How long does a refund take?
Approved refunds are processed within 5–7 business days of receiving the returned item. The time for the refund to appear in your account depends on your payment method and bank.
Rooted in nature. Refined by care.
If something isn't right, we will make it right. Our goal is for every animal — and every owner — to have a great experience with Paw N Hoof.
Contact our team